Decisions
The result of an investigation by a Parliamentary Ombudsman is documented in a decision or protocol.
The decisions or protocols include statements by Parliamentary Ombudsmen that clarify whether the public authority concerned has acted in accordance with the law or not. If the public authority has acted incorrectly, the ombudsman will issue criticism that may be directed against the authority as well as an individual public official. Of all complaints filed each year, about 10 per cent are concluded with some form of criticism. The ombudsmen may also conduct investigations on their own initiative – in other words enquiries may be started even if no complaint has been filed.
The ombudsmen’s decisions are not legally binding, which means that the public authority does not officially have to comply with the ombudsmen’s criticism. In practice however, this is almost always the case. Public authorities benefit from the opinions issued by the ombudsmen, the opinions are often used to improve an authority’s internal procedures and rules.
The media also takes great interest in the ombudsmen’s decisions. The media continuously monitors the ombudsmen’s work.
Published decisions
Statements on aspects an authority needs to consider when choosing the means of communication in an individual case
Go to decision about Statements on aspects an authority needs to consider when choosing the means of communication in an individual caseCriticism of the municipal executive board in Gagnef municipality for publishing information from a whistle-blower investigation without assessing with sufficient care how the identities of the persons concerned would be protected
Go to decision about Criticism of the municipal executive board in Gagnef municipality for publishing information from a whistle-blower investigation without assessing with sufficient care how the identities of the persons concerned would be protectedThe Social Insurance Agency is strongly criticised for unnecessarily making inquiries with several private individuals during a verification investigation
Go to decision about The Social Insurance Agency is strongly criticised for unnecessarily making inquiries with several private individuals during a verification investigationThe Individuals' Board in Pajala municipality is strongly criticised for, among other things, the slow processing and inadequate documentation of a case concerning personal assistance under the Functional Impairments Act
Go to decision about The Individuals' Board in Pajala municipality is strongly criticised for, among other things, the slow processing and inadequate documentation of a case concerning personal assistance under the Functional Impairments ActThe Social Welfare Board in Filipstad municipality is criticised for not implementing another municipality's decision concerning home help etc. for a person who intended to temporarily stay in his holiday home in Filipstad municipality
Go to decision about The Social Welfare Board in Filipstad municipality is criticised for not implementing another municipality's decision concerning home help etc. for a person who intended to temporarily stay in his holiday home in Filipstad municipalityThe Social Welfare Board in Säffle municipality is criticised for infringing an individual's freedom of expression in connection with the processing of a case under the Social Services Act
Go to decision about The Social Welfare Board in Säffle municipality is criticised for infringing an individual's freedom of expression in connection with the processing of a case under the Social Services ActThe Social Insurance Agency is severely criticised for its slow processing of a case on the reimbursement of the costs of medical treatment abroad and for not prioritising the case when a court ordered the agency to settle it as soon as possible
Go to decision about The Social Insurance Agency is severely criticised for its slow processing of a case on the reimbursement of the costs of medical treatment abroad and for not prioritising the case when a court ordered the agency to settle it as soon as possibleStatements on whether the military police have the power to investigate criminal offences
Go to decision about Statements on whether the military police have the power to investigate criminal offencesUnion Unemployment Insurance Fund and Municipal Workers' Unemployment Insurance Fund criticised for lack of accessibility and service
Go to decision about Union Unemployment Insurance Fund and Municipal Workers' Unemployment Insurance Fund criticised for lack of accessibility and serviceAnnual reports
Last updated at 2024-03-05