The Social Insurance Agency is severely criticised for its slow processing of a case on the reimbursement of the costs of medical treatment abroad and for not prioritising the case when a court ordered the agency to settle it as soon as possible

Summary of the decision: The Social Insurance Agency took 12 months to process a case concerning the reimbursement of the costs of medical treatment abroad, despite the fact that decisions in such cases must usually be taken within 90 days. After the individual had requested the Social Insurance Agency to take a decision in the case, the Administrative Court ordered the agency to settle the case on the reimbursement of medical treatment costs as soon as possible. Despite this, it took over three months from the date of the judgment for the case to be settled, and it does not appear that the Social Insurance Agency took any particular action to prioritise the case. The Social Insurance Agency is severely criticised for its slow processing.