Statements on aspects an authority needs to consider when choosing the means of communication in an individual case

Summary of the decision: A representative and public counsel for a legal guardian in a case under the Care of Young Persons Act requested to have the board’s written report sent to him by the authority concerned. The representative and the public counsel was informed that he could pick up the report at the social services’ reception instead.

In his decision, the Parliamentary Ombudsman comments on what an authority needs to observe when making an assessment of how material in a case should be communicated. As the Parliamentary Ombudsman understands that the individual officials did make an assessment of how the report should be communicated, the Ombudsman does not have criticisms in this case.